Shipping policy

Shipping Policy

At Infinity Hoop, we are committed to delivering your training products safely and on time.

Shipping Timeframes

Orders are processed within 1-2 business days. Once shipped, delivery typically takes 7-15 business days depending on your location. You will receive a tracking number via email to monitor your package in real-time.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and order weight.

International Orders and Customs

International customers are responsible for any customs duties, taxes, or import fees that may apply. Please note that delays caused by customs clearance are beyond our control. Infinity Hoop is not responsible for unexpected customs delays or additional charges imposed by your country's authorities.

Tracking Your Order

All shipments include tracking information. You can monitor your delivery status through the tracking link provided in your shipping confirmation email.

Shipping Delays

While we strive to meet our delivery timeframes, unforeseen circumstances such as weather, natural disasters, or carrier delays may occur. In case of significant delays, please contact us at supportinfinityhoop@gmail.com for assistance.

Lost or Damaged Packages

If your package arrives damaged or shows signs of tampering, please document the damage with photos and contact us immediately at supportinfinityhoop@gmail.com. We will work with the carrier to resolve the issue.